For 78-year-old Hind, life in Gaza has been a series of silent struggles. Confined to a wheelchair and living alone in a partially destroyed home, her world was turned upside by the ongoing Israeli genocide of Palestinians in Gaza.

When Amal, UPA’s Regional MEAL Manager, called to follow up on a recent clothing voucher distribution, she expected a routine conversation. What she didn’t expect was to uncover a story that revealed not only a dire need for necessities but also a profound yearning for human connection.

On the other end of the line, Hind’s voice was soft but unwavering. Friends had helped her redeem the clothing voucher, as she couldn’t go out herself. But there was so much more to her situation.

“I don’t have anyone—no children to help me. I can’t walk or get anything on my own. I need adult diapers, medications, and food,” Hind shared. Then, in a quieter tone, she added, “Thank you for calling me. I’m just so happy to have someone to talk to. I’ve lost everything. I wish someone could visit me, even if just to say hello.”

Amal listened closely, moved by Hind’s vulnerability. It was clear that her needs went beyond food and medication—she was suffering from profound isolation. Amal knew that immediate action was needed.

A Lifeline of Support

Without delay, Amal escalated Hind’s case to UPA’s Senior Director of Field Operations, and soon after, UPA’s mobile medical team in Gaza City was dispatched to her home. Although the team typically serves nearby communities, Hind’s disability had left her hidden from their reach—until now.

When the team arrived at her door, they brought adult diapers and a hygiene kit. UPA’s psychosocial workers spent time speaking with Hind, offering her emotional support and the promise of regular weekly visits to ease her isolation. The team is also working to secure the medications Hind desperately needs, alongside plans to deliver a food parcel.

Beyond Essentials: The Power of Human Connection

What started as a routine check-in became a lifeline for Hind. The impact of that single phone call runs deep—not only has Hind been connected to essential resources, but she has also found solace in knowing that she is no longer alone. The promise of regular visits from UPA’s team provides not just practical support, but the human connection she had longed for.

Hind’s story reminds us that, sometimes, the smallest gestures—a call, a visit, a listening ear—can make the most profound difference. UPA remains committed to providing both the tangible essentials and the emotional support needed to uplift the most vulnerable members of the Palestinian community.